Start a request
Sign in and open Help, then choose New request. Pick Billing, Account, Technical, or Appeal a notice.
Write a short subject and explain what happened. Include the relevant page, time, and reference number when you have them.
Steps
- Start a request
- Send useful details
- Follow the conversation
Send useful details
Use the What happened? field for the steps you took and the result you expected. Choose Send request when the details are ready.
For an appeal, use the notice reference shown on your account notice. Do not include passwords or full payment card details.
Put it into practice
For an appeal, use the notice reference shown on your account notice. Do not include passwords or full payment card details.
Follow the conversation
Your requests appear in Help. Open the relevant request to read the replies and add information through the Reply field.
Keep follow-up details in that same request so the conversation stays together.